Patients and visitors

1. Arrive. No appointment is needed for the general OPD. It runs 9:00 am to 9:00 pm, every day.
2. Register at reception. A general OPD consultation includes the medicine prescribed for that day.
3. See the doctor. Bring any previous prescriptions, reports and scans, and the medicines you are taking.
4. Collect medicine. The pharmacy is in the same building, so a prescription is not a second journey.
5. If you are told you need admission. Present your scheme or mediclaim card at the counter. It is checked before admission, not at discharge, and you are told the charge for your room or care category first.

What to bring

• Photo identification for the patient
• Your scheme card if you hold one, such as Mukhyamantri Amrutum or Ayushman Bharat PM-JAY
• Your mediclaim policy details and TPA card, if you are insured
• Any earlier prescriptions, discharge summaries, scans or laboratory reports
• The medicines the patient currently takes, in their original packaging where possible

The counter checks scheme and insurance cards before admission rather than at discharge, so bring them on the first visit even if you are only coming to the OPD.

Planned admissions are arranged through the consultant you have seen in the OPD. Emergency admissions come through the accident and emergency department, which is staffed around the clock and does not require an appointment or a referral.

At the counter

The admission counter records the patient's details, the room category you choose and the scheme or policy you are claiming under. Rates are the same for every patient in a given category. There is no negotiation at the counter and no separate rate for anyone, which also means there is nothing to be gained by asking.

Where families can stay

The trust runs athithi bhavans for families travelling in with a patient. Ask at the admission counter rather than booking anything privately, since availability is handled on site.